Анна Забеліна

I want to share my experience working with Anna as my manager. I had a chance to work with Anna for more than 3 years in one team. Throughout this time, Anna proved to be a hard-working, ambitious, confident, and reliable person, with excellent communication skills and business acumen. She's always ready to help achieve personal and business goals, create a friendly atmosphere, and care about every teammate she works with. Anna is a result-driven professional who drives customer care strategies like very few I have worked with. She is an excellent problem solver. In addition to this, Anna owns the skills that are needed to be a leader. I am 100% confident in her ability to shine no matter where she is placed.

Not many people have a chance to work with a manager who is both a coach and a mentor. Anna is this kind of person. I have had the great pleasure to work with her in the Brainstack company for almost 2 years as a Customer Support Team Lead and Continuous Improvement Lead. It won’t be a lie if I say that Anna taught me nearly all I know about Customer Care department, its workflow, and management decisions. She was very attentive to my needs and always explained some tricky issues like how to effectively lead in the department, how to hire more competent people, how to create better Excel sheets 😄 Anna has an analytical type of mind. Her ability to calculate fast, measure numbers of calls, tickets, and chats as per the number of people needed did a great help for me. I still admire her analytical skills. She is a courageous person who can keep a cool head when it relates to the business. Managing people effectively and growing a solid and friendly team are Anna’s most important skills that I tried to adopt from her. I am sure that every employee who wants to build an effective Customer Care team would be glad to hire Ann as a part of the team of success.Not many people have a chance to work with a manager who is both a coach and a mentor. Anna is this kind of person. I have had the great pleasure to work with her in the Brainstack company for almost 2 years as a Customer Support Team Lead and Continuous Improvement Lead. It won’t be a lie if I say that Anna taught me nearly all I know about Customer Care department, its workflow, and management decisions. She was very attentive to my needs and always explained some tricky issues like how to effectively lead in the department, how to hire more competent people, how to create better Excel sheets 😄 Anna has an analytical type of mind. Her ability to calculate fast, measure numbers of calls, tickets, and chats as per the number of people needed did a great help for me. I still admire her analytical skills. She is a courageous person who can keep a cool head when it relates to the business. Managing people effectively and growing a solid and friendly team are Anna’s most important skills that I tried to adopt from her. I am sure that every employee who wants to build an effective Customer Care team would be glad to hire Ann as a part of the team of success.